FAQ's
We’ve answered some of the most common questions to make your shopping experience with Hanzle clear, simple, and stress-free.
1. Where is Hanzle based?
Hanzle operates from the United States. Our business address is:
552 E 80th St, Brooklyn New York 11236, United States
2. Do you offer free shipping?
Yes, we provide free standard shipping on all orders within the United States. No minimum purchase is required.
3. How long does delivery take?
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Orders are processed within 1–2 business days (Monday to Friday)
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Once shipped, delivery typically takes 5–7 business days
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Total estimated delivery time: 6–9 business days (Monday to Friday)
Please note that delivery timelines are estimates and may vary due to carrier delays, weather conditions, or high-volume shipping periods.
4. Will I receive an order confirmation email?
Yes. After successfully placing your order, you will receive a confirmation email containing all your order details.
5. Is order tracking available?
Absolutely. Once your order is shipped, you will receive a tracking email with your tracking number.
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Tracking updates are typically available within 24–48 hours after dispatch.
6. What is Hanzle’s return policy?
You can find complete details regarding returns, eligibility, and timelines in our Return & Refund Policy section on the website. It provides a step-by-step guide to the return process.
7. How do I request a return?
To initiate a return, contact us at support@hanzle.store
Include your order number and the reason for the return in your message.
8. Are there items that cannot be returned?
Yes. Certain items marked as final sale may not be eligible for return. Any such limitations are clearly stated in the product description before purchase.
Customer Support
For any inquiries, please contact us using the information below:
Email: support@hanzle.store
Phone: +1 (463) 291-1423
Address: 552 E 80th St, Brooklyn New York 11236, United States
Our support team is available to answer your questions and provide assistance whenever you need it.